Bournemouth Dorset
By booking with Beach Staycation, the guest agrees to the following terms of business:
Identification
Bookings are only secured once a scan or photo of the lead guest’s Identification (passport or driving licence) has been received and processed in respect of such booking. We reserve the right to decline any booking if there is an issue with identification.
Suitability of the Property
Prior to booking, the guest has sole responsibility for determining the suitability of their rental property for their needs, on the basis of the information provided on the property’s description on the Booking website, (www.beachstaycation.co.uk) , or the online travel agent’s site they may have booked through.
Prepayment
Beach Staycation will charged the guest’s nominated card up to 30 days prior to the arrival date of the guest.
Taxes and Service Charges
Cleaning Fees apply to the property based on the size of the property:
This charge is not included in the nightly rate of the house and will be added to the total cost of the stay. This is advertised on all portals. Guests booking directly will be exempt from cleaning fees on stays of 1 week and over.
This charge covers full cleaning of the house and the servicing of all bed linen after the departure of every guest.
Booking Conditions: Party Size, Ages of Party Members etc.
Guests must comply with the booking conditions set out in the property description. We reserve the right to (i) refuse access to the rental property for failure to comply with these conditions. If your party size or composition changes between time of booking and arrival, please notify us in advance and settle any associated large party fees that may be incurred as a result. Accommodating a party larger than that notified to us will result in a deduction from your security deposit, and we will not grant access to a property if the party size exceeds the maximum capacity set out in the property description. In all cases if the party size or composition does not comply with the conditions for the rental property and access to the property is denied as a result, you may forfeit all amounts paid in respect of your booking.
House Rules
By staying at Beach Staycation Apartments property, the guest agrees to adhere to the following house rules:
Failure to comply with the house rules could result in the termination of your booking without refund and the loss of security deposits.
An additional charge will be made if the Management team is called out in response to a nuisance complaint.
· Age Restrictions: Non-corporate bookings will not be accepted from any paying guests under the age of 25. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
· Visitors: Guests are responsible for their visitors. Non-residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy.
· Damage: Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the apartment will be charged in full. In the event that these are discovered after departure we will notify you or the booker within 7 days of departure with full details and where possible photographic evidence.
· Cleanliness: We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.
· Lost Property: All your possessions should be removed from the apartment on the date of departure. We will use reasonable endeavours to retain any lost items for up to 3 months after your departure date. Email: info@beachstaycation.co.uk for enquiries relating to lost items.
· Storage: Where facilities are available and at the owner’s risk storage of luggage may be provided at an additional charge.
Additional Charges
As a guide additional charges include, but is not limited to the following:
· Breakages, loss or damage to the apartment or any of its contents
· Cleaning, specialist treatment charges where more than routine cleaning is required or smoking has occurred – £100
· Inventory and condition reports – £50
· Lost keys, fobs or access cards – £50 – £500
· Call out charge for locked out Guests £50
· Storage of luggage
· Extra bed (inflatable or rollaway £15 per night, cot £5 per night)
· Other services e.g. car parking, dry cleaning, laundry, extra cleaning are available on request
Quality and Feedback
We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments. Many of the apartments are also independently assessed and details of the star ratings awarded can be found on our website. We also welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.
15.1. Complaints
In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify the apartment manager as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email on info@beachstaycation.co.uk or you can call us on Number.
General
We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.
Cancellation
After the guest makes their booking, they can cancel it free of charge up to 30 days before their stay, or within 24 hours of making the reservation if the date the reservation is made is 14 days or fewer from the start of your booking. Thereafter, all amounts paid in respect of a booking are non-refundable, except in the event that: (i) the property becomes uninhabitable or the booking is unable to proceed prior to the start of the rental through fire, flooding or other force majeure event, (ii) the rental is unable to proceed following notification by the relevant property owner, such owner being aware of his obligations to let his property once you have paid a deposit in respect of a booking, or (iii) we are able to re-let the property over the applicable dates following our reasonable endeavours to do so.
In the event that both guest and host agree to cancel a booking, the guest will be refunded all amounts paid until that date, subject to the aforementioned cancellation policy and a cancellation fee of £250. We strongly advise clients to take out adequate travel insurance against having to cancel and protect against potential ensuing losses. If the rate booked through the booking agent was a non-refundable rate then then is not refundable regardless of when the booking is cancelled.
Issues During Your Stay
We’ll endeavor to address any material issues with your rental property as soon as practicable following notification to us once your rental period has commenced. In the event that your rental property is not habitable, we’ll endeavor to relocate you to a suitable property of equal or higher rental value whilst the home is returned to a habitable condition for you to resume your rental. In the event that we cannot relocate you, we’ll offer you compensation for the period that the home is not habitable, such compensation not to exceed the rental rate you paid for the affected period.
Security Deposit
To protect the rental property against damage caused by tenants, we reserve the right to take a security deposit of up to £300 (or such other amount as may be applicable to certain properties) from your nominated card after your departure date, if the property is found to have been damaged during your stay, or if contents of the property have gone missing. We reserve the right to refuse access to the rental property if we are unable to pre-authorize the card for up to this amount.
Bank/Card Charges
We accept no liability for charges levied by your bank or credit/debit card issuer relating to transactions associated with your booking with us. All amounts processed are in GBP and we do not accept any responsibility for fluctuating currencies – any resulting losses or gains are for your account.
Check In/Check Out Times
Check in times for our apartments are from 15:00 meaning keys can be collected from this time.
Check out times for our apartments are 10:00 meaning the keys need to be back in the collection location by that time.
If a guest has purchased early check in and had this confirmed in writing by the management team, the guest may collect the keys for the apartment from 13:00.
If a guest has purchased late check out and had this confirmed in writing by the management team, the guest may return the keys for the apartment by 12:00.
Disclaimer
By booking with Beach Staycation , you agree, to the extent permissible by applicable law, that Beach staycation , its officers and employees shall not be liable for any loss, injury or damage suffered by you or anyone connected to you in respect of any lettings enquiry or tenancy arranged by us, including any tenancy failing to proceed following payment of a booking deposit, provided such failure does not occur through any act or omission on behalf of Beach Staycation , its officers and employees.
Beach Staycation is a part of Aleviem Ltd, which is a private limited company registered in England & Wales;
